Should you bring family members into your business?

For some of you that is not even a consideration. For others it is something that you are considering and before taking that step there are things you must do to ensure that this is the right decision for your business and that you are making it legal.

There are key factors to consider and decisions to make before bringing family members into your business and to avoid problems in the future, make this decision carefully and with the same kind of deliberation that you would with any other person you brought into your business. 

Should you involve family in your business?

You have a business and family members want to get involved or you want to give them an opportunity to use their skills with your customers

Key decisions and things you must do before allowing family members to work with you in your business.

  1. Know what it is they have the skillset to do
  2. clearly define the role and make it legal

What to do to ensure your business success

  1. always make a contract and make sure you keep control of your business

       Implied contracts count too

2. does this person have skills that complement your business or add value to your customers?

3. what do you want them to do in your business (you must keep control).

4.  are they an employee or consultant/contractor? Figure in tax costs too as an employee you pay their taxes

5.  do you get along with them enough to have them in your business? Key question: do you trust them, how far, and with what

What to avoid

  1. let family members practice on your customers

            case study:  a former admin who let her 16 year old son practice his website design on her customers (including me)  delivering a horrible design I could not use, costing me two weeks of delay in getting my website online. I fired her and refused to pay the invoice. 

  1. involve your young children in your business especially if it is simply inappropriate because your target audience is not young families and you are not selling baby or items for young children

            case study: business coach who allows her daughter to be on live and zoom calls, being very disruptive and not leaving when asked to. This is when this business coach is trying to sell $10,000 coaching packages. People on these calls have complained about how disruptive her daughter is, now she doesn’t listen, and how she is wasting time on the calls. 

       3. allow family members to join your business and become substitutes for you just because they are ‘family’

           case study:  The husband of a course provider I used who began calling customers, demanding payment, changing contract terms, asking about business details, and being rude. I had to call the business owner and demand that she tell her husband to stop calling me.

            Say no if you are not comfortable or do not see the point

  1. allow them to ‘give advice’ that dictates your message, shifts your business and alters your business strategy
  2. do not give them access to your financial documents, checking account, or payment accounts and never give them check signing or withdrawal permissions unless you absolutely trust them with those processes. There’s a good reason for that.

What do you do if family members ask to join your business? First treat them as you would any other potential applicant. They need to have the right skill set and to be qualified to work with you. To do that you need a clear job description and make sure they are a fit.

If not, say no.

And if you do bring in family members, do it because it’s a good fit, you are comfortable with that decision, and you have very clear energy boundaries that you can maintain. If not, say no and hire someone else. Above all, do not let yourself be bullied, coerced, manipulated, or let a family member use guilt or shame to convince you to let them join your business just because ‘they are family’.  Finally, if you have other employees, consider that bringing in family members is often seen as a threat to non-family employees which is why you must ensure that a family member is the right, best, and most qualified person to be in your business.

Terms of Use in your Business

These are guidelines for operations that let customers know what to expect when doing business with you

Protects you from legal liability when enforcing a policy or in the cast of customer legal action

Can and should include:

  1. A Privacy policy – this is required by some countries and institutions and is required by most state and federal law. This should state how you handle customer data and that you do not sell or share it
  2. Copyright policy – affirms your copyrights to your content.
  3. Download policy – states how customers may download your digital products, that they can only save it to their personal computer or digital media devices, they cannot share or post it, no sharing with others, and not using it in their own programs or business
  1. Refund policy – when and how you offer refunds.  You are not obligated to offer any refund for any reason but you must have a well defined refund policy – do not offer 100% refunds as it’s an invitation for abuse and can be very costly.  If you do not offer refunds you must state it here and on every sales page
  2. Guarantee – you can offer a guarantee be sure you write it carefully, you cannot guarantee results. Also be careful of how you offer your guarantee in conjunction with your refund policy
  3. Hours of operation – state what your business operating hours are, be sure to include your time zone too, for example: 9AM to 5PM US Eastern Time
  4. Service level agreement – when you’ll respond to emails and communications, how you will handle customer support issues and other interactions with your customers
  1. Disclaimer of results – state how testimonials are not typical results, be clear that you are not guaranteeing results

 

NOTE:  If you are offering coaching for mental or emotional issues, you must state that it is not a substitute for professional mental health services
If offering coaching for health or wellness, you must state that it is not a substitute for professional medical treatment

Your terms of user or terms of service are an important part of your business legal documents and they should be posted where customers can see them and agree to them, where appropriate, so they have a clear understanding of what they can expect from you and your business and it protects you from unreasonable customer expectations and provides a clear definition of your services.

If you like this article and would like to work with me because you are ready for business coaching or a profound personal and spiritual transformation, consider a personal intuitive consultation or intuitive coaching, where we work together to examine your life path, purpose, potential, and possibilities and help you choose one that will bring you the joy, abundance, love, peace and power that you are ready for. Click here to explore the possibilities for transformation.

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